Privacy policy

Last updated: January 2026
At Nuvore Lab Ltd, we are committed to protecting your privacy and ensuring your personal data is handled securely and responsibly.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

1. Information We Collect
When you use our website, we may collect the following types of personal information:
Information You Provide
  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment details (processed securely via third-party providers)
Automatically Collected Information
  • IP address
  • Browser type and device information
  • Pages visited and browsing behaviour
  • Cookies and tracking dat
2. How We Use Your Information
We use your information to:
  • Process and fulfil your orders
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services
  • Send marketing communications (only if you opt in)
  • Prevent fraud and ensure security
3. Legal Basis for Processing (UK & EU)
We process your data in accordance with applicable laws, including UK GDPR.
Our legal bases include:
  • Contractual necessity (to fulfil your order)
  • Legal obligations
  • Legitimate interests (e.g. improving services, fraud prevention)
  • Consent (for marketing communications)
4. Sharing Your Information
We only share your data where necessary, including with:
  • Payment processors
  • Shipping and logistics providers
  • E-commerce platform providers (e.g. Shopify)
  • Marketing and analytics tools
All third parties are required to handle your data securely and in compliance with data protection laws.
We do not sell your personal data.

5. International Data Transfers
As we operate internationally, your data may be transferred outside the UK or EU.
Where this occurs, we ensure appropriate safeguards are in place in line with data protection laws.

6. Data Retention
We retain your personal data only for as long as necessary to:
  • Fulfil the purposes outlined in this policy
  • Comply with legal and accounting obligations
7. Your Rights
Under applicable data protection laws, you have the right to:
  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time (for marketing)
  • Request data portability
To exercise any of these rights, please contact us at iva@nuvorelab.com.

8. Cookies & Tracking Technologies
We use cookies and similar technologies to:
  • Improve website functionality
  • Analyse traffic and performance
  • Personalise your experience
You can control or disable cookies through your browser settings.

9. Data Security
We implement appropriate technical and organisational measures to protect your personal data from:
  • Unauthorised access
  • Loss or misuse
  • Disclosure or alteration
However, no online system is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
iva@nuvorelab.com