Orders & Shipping
How long does delivery take?
All orders are delivered within 4–6 working days after dispatch.How much is shipping?
UK: £3.00 (Free over £75)
EU: €4.00 (Free over €90)
USA: $5.00 (Free over $100)
Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking link via email.
Can I change or cancel my order?
If you need to make changes, please contact us as soon as possible. We cannot guarantee changes once an order has been processed.
Returns & Exchanges
What is your returns policy?
We accept returns within 14 days of receiving your order, as long as items are:
- Unworn and unused
- In original condition
- With all tags attached
Do you offer refunds?
Yes — you can choose between:
- Refund
- Exchange
- Store credit (gift card)
How do I start a return?
Simply email us at iva@nuvorelab.com with your order number and reason for return.
Products & Sizing
What makes your products different?
Our garments are designed using high-performance fabrics that are:Lightweight and breathableDurable for daily wear
- Designed with comfort and movement in mind
We focus on delivering a premium feel with practical performance.
How do I choose the right size?
We recommend checking our size guide before ordering. If you're between sizes, consider how you prefer your fit (more fitted vs relaxed).
Care & Maintenance
How should I wash my garments?
- Wash cold (30°C or below)
- Air dry where possible
- Avoid bleach and fabric softeners
For full details, please see our Care Guide.
Custom Orders & Wholesale
Do you offer custom embroidery?
Yes — for custom embroidery or branded orders, please contact us at:
iva@nuvorelab.com
Do you offer wholesale?
We welcome wholesale enquiries.
Please email iva@nuvorelab.com with details about your business and requirements.
Payments & Security
What payment methods do you accept?
We accept all major debit and credit cards, as well as PayPal and other secure payment methods available at checkout.
Is my payment secure?
Yes — all payments are processed securely through trusted payment providers.
Contact & Support
How can I contact you?
For any enquiries, please email:
iva@nuvorelab.com
We aim to respond within 24–48 hours.